Preliminaries

This document represents a binding contractual agreement between SuperSonic Online (herein referred to as "the Company") and the customer to whom service is offered (herein referred to as "the Client")

Web/Internet Hosting

The Company agrees to provide the Client with reseller hosting services pursuant to the conditions outlined below:

  1. The Client must comply with the Company's content restrictions
  2. The Client must abide by the Company's anti-spam policies.
  3. The Client must not offer any service or product that may directly or indirectly conflict with the business practices of the Company.
  4. The Client must agree to occasional audit by the Company to ensure enforcement of policy
  5. The Company reserves the right to suspend and/or terminate any account not in compliance with its policies without notice or compensation

Account Balances and Payment

All Client accounts must be paid on the schedule agreed to by the Company. Failure of an account to pay for a period of 30 days or more will result in suspension of that account until either a) balance owing is paid in full or b) regular period billing is continued for 30 days, whichever is first. If an account misses a pay period and this period goes unpaid for 30 days or more, the Company will suspend the account until payment is made in full.

If an account stays in suspension for an additional 30 days, the account will then be considered abandoned and will be removed from our systems. Accounts within the 30 day suspension period may be reactivated at any time, however, additional fees may be applied.

All payments are non-refundable.

Uptime

The Company agrees to provide an Internal Uptime of no less than 99% per month. The Company is not responsible for conditions beyond its control, i.e. complete loss of Internet service, extended loss of power, facility damage or destruction due to fire or vandalism, and other Acts of God.

The Company agrees to extend 1 month of free service to all accounts affected by an extended Internal Downtime within the Company's control. The Company is not responsible for any damages or loss of revenue by the Client resulting from any downtime.

Resale of Resources

The Client is not permitted to purchase/rent/lease Company-provided resources, physical or otherwise, with the express purpose of selling/renting/leasing/loaning said resource, to any third party under any circumstance. Clients wishing to sell/rent/lease/loan Company-provided resources must apply for and be accepted as a Reseller.

Security

The Client is responsible for the security of all personal or private information involving their web services, including but not limited to:

  • All passwords (FTP, panel, email, web site, and other)
  • Any personal information collected, presented, and/or stored by their websites or services

All Client sites and/or services that are found to contain vulnerabilities or exploits shall be required to isolate and fix the vulnerability no more than 3 days after being contacted by the Company. Sites or services that are not fixed within 3 days of being contacted by the Company shall be shut down until the problem is fixed, unless further arrangements are made with the Company. If the problem is still not fixed after 30 days, the account shall be considered in violation of the Terms of Service and will be closed permanently.

The Company reserves the right to take a Client site offline without notice if the website is deemed to be already compromised or in immediate danger of being compromised.

The Company employs software and hardware level security to help ensure the protection of Client data, including but not limited to, nightly backups, software and hardware firewalls, anti-virus protection, account partitioning, and password protection. The Client acknowledges that the Company is not responsible for loss/theft of data stored within its systems or any damages resulting from such loss or theft, and the Client acknowledges that the Client is responsible for adequate storage and protection of sensitive information.

Account Closure

In the event that an account is voluntarily closed, files and data will remain resident on our systems for a period of 30 days following account closure (termination by mutual agreement of the Company and the Client). During this 30 day period, accounts may be reactivated without penalty. Following the 30 day period, reactivation will be assessed a restoration penalty in addition to the standard renewal fees.

Accounts considered abandoned following a 30-day non-payment suspension, or those closed in violation of one of our Acceptable Use Policies shall not be granted any 30-day grace period and will be removed immediately. In addition, accounts closed as a result of a violation of out Acceptable Use Policies shall not be reactivated or renewed under any circumstance.

Upon termination of a Client account, all agreements, contracts, and other commitments between the Client and the Company shall be considered null and void.

Agreement Changes

The Company agrees to provide at least 30-days notice of any change of this Agreement. The Client agrees that the new agreement must be signed within 30 days of taking effect. The Client understands that failure to sign any new agreement may lead to a necessary termination of the Client's account.

Agreement Term

This agreement is in effect from the Date of Signature until declared null and void by the Company and/or the Client, or until the above Agreement has been violated 3 times by any related party. The Client understands that voiding of the Agreement will terminate the Client's account.

This document was last modified January 8, 2015.

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